Cancellation policy
In case of cancellation or no show, you will pay the following cost: Deposit.TERMS AND CONDITIONS OF BOOKING TOURING GROUP SRL SOCIETY THAT ADMINISTRATES: HOTEL TRAPANI IN , B&B CORTILE DI VENERE AND ARCO ANTICO ROOMS Your data’s security is a very important commitment for us. Touringroup doesn’t collect any amount in advance, with the exception of rooms sold in offer “No refundable rate” or for reservations with deposit agreed with the guest in advance. Cancellation and No Show terms below are valid only for reservations made directly with our accomodation. For any reservation made through portals (external to us) or intermediaries conditions may be different, even more restrictive, on which we can’t take action. Cancellation Policy: It’s possible to cancel reserved rooms, without any penalty for the months of July, August, September and Easter week(to start from Monday before Easter till Thursday after Easter) up to 20 days from the date of arrival including. For all other months of the year it’s possible to cancel reserved rooms without penalty up to 7 days from the date of arrival including. For cancellations beyond that term, the amount of 100% of the entire amount, will be charged on the credit card given on warranty. The deposit or the advance payment of the entire amount agreed with the guest at the moment of reservation won’t be returned in case of cancellation, regardless of the time indicated in the cancellation policy. No Show (when the customer doesn’t cancel and doesn’t come in our accomodation): In case of no-show the amount of the 100% of the entire amount covenant in advance, will be charged. Early departure If a customer leaves our accomodation before the assigned departure date, the direction reserves the right to bill the entire amount, vat included, of all the nights until the date of departure unless the guest has informed of his early departure 7 days before his arrival. The Preauthorization Touringroup reserves the right to check the validity of credit card, before customer’s arrival, asking for a preauthorization at the circuit. With the preauthorization Hotel Trapani In ensures the temporary availability of the total amount of your stay, to make sure the credit card is valid. No amount is cashed . Preauthorization will automatically expire after 30 days of the request, after that date the amount will be released. In case of preauthorization with negative results, the customer will be informed through email or telephone that the reservation will be canceled. In this case, our accomodation won’t have obligation to the customer. Re-location: If, for our mistake or for turned up cause, we weren’t able to respect terms of guaranteed and confirmed reservation, we will give to our customer an alternative accomodation with the same or better quality and price agreed in advance. If the customer doesn’t agree with it, Touringroup won’t have any obligation. it is specified that in case of reservation made, you confirm that you have read the terms described, and automatically accept the cancellation policy above The direction City tax costs 2 EUR per person per night. City tax is not applied for children under 10 years old. City tax is not included in total price and it will be payed directly in hotel.